Refund Policy

1. Consultation Services

Initial consultation calls are free of charge. For paid consultation packages:

• Full refund if cancelled within 24 hours of booking
• 50% refund if cancelled within 7 days of booking
• No refund after the first consultation session has been conducted

2. Application Assistance Services

For university application assistance packages:

• Full refund if cancelled before any work has commenced
• Partial refund based on work completed if cancelled mid-process
• No refund after applications have been submitted to universities

3. Student Reward Program

The Student Reward is processed only after:

• Successful enrollment at the partner university
• Verification of enrollment by the university
• Receipt of commission from the university

The reward amount is non-negotiable and subject to the terms agreed upon at the time of enrollment.

4. Visa Rejection

In case of visa rejection:

• Application fees paid to universities are non-refundable (as per university policies)
• Service fees for our assistance may be partially refundable on a case-by-case basis
• We offer free re-application assistance for the next intake

5. How to Request a Refund

To request a refund:

1. Email us at admissions@indianalumni.org with your booking details
2. Include your registered name and phone number
3. State the reason for refund request
4. We will process your request within 7-10 business days

6. Refund Processing

Approved refunds will be processed to the original payment method within 7-10 business days. Bank processing times may vary.

7. Contact Us

For refund-related queries:

Email: admissions@indianalumni.org
Phone: +91 9937014331
WhatsApp: +91 9937014331